Faq
FAQ
Frequently Asked Questions
Learn Basic Shipping Industry Knowledge
What is volumetric weight ?
Volumetric weight, also known as dimensional weight. Refers to the overall size of a shipment and is used when the size of the shipment takes on an aircraft may cost more than the shipment’s actual weight.
What are the shipping incoterms ?
Incoterms (International Commercial Terms) is a term for standardized rules in purchase and sale agreements between national and international carriers. Incoterms define which of the parties must bear the costs of accidents as a result of both buyer and seller choosing to take high risk.
How do I track my shipment ?
Follow your shipments online from the moment that your shipment has been booked. To track your shipment, you can use our track & trace tool on following website. www.track-trace.com
How can I apply for a price quotation for my next shipment ?
You can fill in our quotation form on our website! Describe your shipment details step-by-step in our quotation form. Our sales department will contact you accordingly.
What are your Transit Times ?
Transit time differ depending on the location and the mode of shipment. For our door to door air freight services worldwide, the transit time ranges from 3 to 10 days. The range for Ocean freight shipments worldwide will be from 18 to 45 days depending on the final destination port.
What documents required for Export ?
For basic shipments there are several documents required for exports. From shippers declaration Forms, commercial invoices, commercial packing list and so forth.
How do i avoid volume weight charges ?
In some cases Volume weight can be avoided through packing. But for the most part it cannot be divided and most Airlines and freight forwarders will bill you based on whichever weight is higher. We urge you to consult with us should you have issues with volume weight.
What is a consolidated shipment ?
A consolidated shipment is a method of shipping where we combine your shipment alongside multiple individual packages belonging to numerous clients. Shipment is sent to our agents who clear and distribute for preferential rate and better pricing.
What is volume weight ?
Volume weight is a calculation of shipment weight based on the extreme dimensions of your shipment. In other words it is calculated using the estimated weight from the length, width and the height of a package.